You’ve done the preparation, you know exactly what you want to say, and then it happens… someone asks you a question and it’s got you stumped. Everyone looks at you waiting for the answer. What do you do?
When I first conducting training (and often anything where people expected me to bring knowledge to the table), it was easy to feel that I had to have all the answers. The fear that we might be embarrassed by a question can easily put us into a defensive, know-it-all mode. Continue reading “How do you answer a tough question?”→